At Pros 360, we believe that advanced knowledge leads to personal and company success; therefore, a robust training program is implemented for the company’s Sherman Oaks HVAC field technicians and the supporting staff. This practice led Pros 360 to its current path of success. Kindly explore more about our training and certification below.
As an active member of ACCA, we follow the Quality Installation (QI) and Quality Maintenance (QM) procedures and continually acquire new information and training to enhance our staff’s knowledge.
Angie’s List Super Service Award
Angie’s List provides reviews and ratings on the best local service providers. Members submit reviews every month about the companies they hire. Angie’s List awarded Pros360/Air Pros “for achieving and maintaining a Superior Services Rating on Angie’s List as determined by Angie’s List members in the category of Heating and A/C”.
Better Business Bureau
The Better Business Bureau focuses on creating a community of trustworthy businesses, setting standards for marketplace trust, encouraging and supporting practices, and celebrating marketplace role models. Pros360 has been recognized by the Better Business Bureau in building a trust in the marketplace, advertising honestly, candidly representing products and services, being transparent, honoring promises, being responsive to the marketplace, safeguarding privacy, and embodying integrity.
Building Performance Institute (BPI)
BPI develops standards for energy efficiency retrofit work using an open, transparent, consensus-based process built on sound building science. Pros360 adheres to BPI’s standards and their independent quality assurance program which provides random inspections, and record keeping protocols.
Institute of Heating and Air Conditioning Industries (IHACI)
IHACI is a non-profit trade association of contractors, manufacturers, distributors, utility firms, and related businesses who actively engage in the heating, ventilation, air conditioning, refrigeration, and sheet metal industries. We adhere to their Code of Ethics and participate in the training and education classes provided by IHACI and SoCal Gas.
North American Technician Excellence (NATE)
NATE is the nation’s largest and most lucrative non-profit certification organization for heating, ventilation, air conditioning, and refrigeration technicians. The NATE certification is achieved by passing rigorous, multiple-choice, knowledge-based tests which validate a technician’s knowledge. Our technicians participate in a robust training program which prepares and keeps them abreast of NATE guidelines and requirements.
Manufacturers, Training, & More
Our commitment to quality steers us to the best equipment and products in our industry based on durability, sustainability, and customer service.
Our HVAC experts in Sherman Oaks are American Standard Customer Care Dealers, and we offer American Standard Heating & Air Conditioning systems for residential and light commercial applications to help families and businesses feel more comfortable and breathe easier in their homes. Our technicians are factory-trained and certified, and we are committed to excellence in service and customer satisfaction while maintaining higher standards in every aspect of the business.
In addition, we offer Lennox systems, a brand that has set the standard for home comfort and continues to push the standard forward with a lineup of more than 60 leading-edge products – the most recent are iComfort, iHarmony zoning, and Solar Powered cooling system. As factory-trained and certified, our technicians are more than capable to offer, install, and service your system to ensure your enhanced comfort, indoor air quality, and savings requirements are met.
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro-trends such as safety, security, and energy management & saving. Honeywell’s unrelenting focus on quality, delivery, value, and technology led us to participate in their Contractor Pro dealer and Light Commercial Building Solutions (LCBS) programs. Our technicians participate in most if not all the training courses available by Honeywell for residential and light commercial products.
We offer Hot Water services and our expert technicians are more than qualified to install, service, and repair all types and models of water heating systems – Tankless, standard (gas, electrical, and heat pump), and boilers. As an A.O Smith / Takagi certified service provider, our technicians are well educated with their Tankless and standard water heaters product line. They are trained to install, repair, and service all models- old and new.
We provide in-home training sessions on a regular basis to educate our staff on the importance of being a Customer Centric organization with the goal to exceed our customers’ expectations the first time and every time. In addition, our training sessions include troubleshooting, new technologies advancements, and assessing technicians’ field experience; all with the one goal – to consistently provide outstanding quality of service and best value to our customers.
Let The Pros Handle It
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